Store Director - Ala Moana

Loewe is seeking a Store Director to join our team at our Ala Moana Boutique in Honolulu. This role will be responsible for driving the business through sales support, implementing operational policies, training, and stock management. The position requires leading with the highest degree of customer service every day in accordance with brand principles and empowering associates to make decisions in the best interest of providing an elevated customer experience.

• Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
• Demonstrate leadership by playing an active role on the selling floor, coaching and mentoring sales team.
• Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention.
• Meet set category and consignment % of total business goals as defined by management.
• Support the sales process as needed and assist in facilitating solutions to customer issues.
• Ensure compliance with corporate policies and procedures and carry out all operational procedures as taught by the Retail Handbook.
• Perform daily reporting and analysis as directed.
• Ensure store visual merchandising guidelines are met and maintained.
• Mentor sales associates and assist Store Manager by making recommendations towards recruitment and development of associates.
• Maintain inventory accuracy and shrink rates within company standards.

• 5+ years of store management experience within a luxury setting.
• Proficient digital literacy.
• College degree or equivalent experience.
• Foreign languages a plus.
• Ability to empower others and build effective teams.
• Strong oral and written communication skills.
• Ability to mediate issues to resolve concerns.
• Demonstrated service orientation and customer focus skills.