SummaryAs a Store Manager at South Coast Plaza, you will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. You will be responsible for setting up and implementing the strategy and vision for the store, providing recommendations and improvement plans based on store results. You will take full ownership of store operations, loss prevention compliance, human resources management, and visual merchandising presentation, while driving excellence in client experience through local market knowledge.
Responsibilities- Drive team to exceed financial targets and maximize sales performances.
- Propose and develop action plans through careful analysis of store performance.
- Communicate company set KPIs and identify strategies to ensure performance standards are met.
- Represent the company within the local market and build loyal relationships with the brand.
- Foster omni channel awareness and encourage the use of digital tools to improve client relationships.
- Train and communicate current collection knowledge to all associates.
- Manage the achievement of business objectives by utilizing a top client strategy.
- Promote brand awareness and capture competitive market share through community outreach.
- Oversee annual review process for all store employees and set annual employee goals.
- Conduct monthly coaching sessions with team members to review performance.
- Attract, recruit, and retain a high performing team.
- Ensure a consistent and branded onboarding experience for all new hires.
- Adhere to and enforce all company policies and procedures.
- Monitor store expenses and maintain store operating budget.
- Comply with all loss prevention audits and inventory reconciliations.
Requirements- Significant sales management experience in retail, luxury retail, or service-related industry.
- Proven ability to drive store performance and strong business acumen.
- Coaching and development skills with strong analytical abilities.
- Strong verbal and written communication skills and excellent organizational skills.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Passion for the fashion industry and ability to manage competing priorities.
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