SummaryAs a Store Manager at our Burlington location, you will oversee the daily operations of the store, including team management, merchandise handling, and achieving sales results. You will report to the Regional Manager and ensure compliance with loss prevention, human resources management, and visual merchandising standards. Your leadership will foster positive and inclusive client experiences, contributing to the store's commercial success.
Responsibilities- Lead the team to achieve individual and team sales targets.
- Implement a culture focused on key performance indicators (KPIs).
- Analyze sales figures and KPIs to understand performance and sales opportunities.
- Deliver excellence in customer experience and build long-term client relationships.
- Develop and execute company CRM initiatives and action plans.
- Promote brand awareness and establish market presence through community engagement and store events.
- Ensure store visual standards are met and maintained in partnership with the visual merchandising team.
- Develop, train, and motivate associates to achieve and exceed sales objectives.
- Lead recruitment processes and build a talent pipeline.
- Provide guidance and feedback to associates through coaching conversations.
- Manage day-to-day store operations to meet key performance indicators and profit expectations.
- Maintain inventory accuracy and shrink rates within company standards.
- Oversee performance processes and assist in establishing goals for associates.
- Ensure a consistent onboarding experience for new hires.
- Schedule effectively to drive sales and manage staff resources.
- Partner with Regional Manager and Human Resources for employee relations issues.
- Promote a culture of belonging and inclusivity.
Requirements- 8+ years of retail experience.
- Minimum of 3 years of experience managing others in a customer service environment.
- Proven record of motivating, developing, and coaching team members.
- Strong analytical skills to analyze retail KPIs and on-floor behaviors.
- Ability to analyze selling reports and react quickly to business needs.
- Excellent verbal and written communication skills.
- Organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offering.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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