SummaryAs a Store Manager at our Oakbrook location, you will lead the daily operations of the store, ensuring the overall management of the team, merchandise, and sales results. You will report to the Regional Manager and be responsible for loss prevention compliance, human resources management, and visual merchandising presentation. Your leadership will deliver positive and inclusive client experiences that contribute to the store's commercial success.
Responsibilities- Lead the team to achieve individual and team sales targets.
- Implement a culture that leverages all KPIs.
- Analyze sales figures and KPIs to understand performance and sales opportunities.
- Deliver excellence and strive to exceed client expectations.
- Drive the team to embrace a clienteling culture and build strong client relationships.
- Ensure the execution of company CRM initiatives with action plans.
- Promote brand awareness and establish market/store presence through community engagement and events.
- Ensure store visual standards are met and maintained in partnership with the visual merchandising team.
- Develop, train, and motivate associates to achieve and exceed sales objectives.
- Lead the recruitment process and build a talent pipeline.
- Provide guidance and feedback to associates through coaching conversations.
- Oversee performance processes and assist in establishing goals/objectives for all associates.
- Manage day-to-day operations to meet key performance indicators and profit and loss expectations.
- Maintain inventory accuracy and shrink rates within company standards.
- Comply with all Loss Prevention audits and inventory reconciliations.
- Develop accurate monthly schedules and ensure adequate floor coverage.
Requirements- 8+ years of retail experience.
- Minimum of 3+ years of experience managing others in a customer service environment.
- Proven record of motivating, developing, and coaching team members.
- Strong analytical skills to analyze retail KPIs and on-floor behaviors.
- Ability to analyze selling reports and react quickly to business needs.
- Demonstrated verbal and written communication skills.
- Excellent organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offering.
- Ability to connect with customers through excellent service and strong visual presentation.
- Computer skills including operating a POS and navigating Microsoft Office suite.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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