Summary
The Store Manager is responsible for the overall operation and performance of the store at South Coast Plaza, driving sales and profitability through merchandise management, inventory control, expense management, and team leadership. This role develops store strategy and action plans, manages staffing and training, and ensures exceptional client service and operational excellence.
Responsibilities
- Develop and execute store strategy and annual action plans to meet sales and financial targets.
- Monitor sales, KPIs, and profit and loss, creating action plans to address performance gaps.
- Recruit, train, coach, and develop store personnel and ensure appropriate staffing and scheduling.
- Manage payroll and head count to meet budgetary and productivity goals.
- Ensure high standards of customer service and clienteling, growing and maintaining the customer database.
- Oversee store operations including POS accuracy, cash handling, banking, and adherence to policies.
- Lead merchandising and visual presentation to align with company standards and drive sales.
- Maintain a clean, organized, and safe store environment and manage physical demands of the role.
Requirements
- Previous retail customer service experience in the luxury market.
- Previous keyholder experience preferred and experience with client books preferred.
- Strong leadership, communication, and performance management skills.
- Financial management skills and ability to analyze business and product reports.
- Ability to stand and walk up to eight hours and lift or move up to 50 pounds.
- 4-year degree or equivalent combination of experience preferred; multi-unit management experience preferred.
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