Summary
Lead the Southdale store team and oversee daily operations, merchandise, and sales results. Drive commercial success by delivering inclusive client experiences, developing employees, and maintaining store standards.
Responsibilities
- Lead the team to achieve sales targets and use KPIs and sales data to identify opportunities.
- Deliver excellent client experiences and build long-term client relationships through clienteling and CRM initiatives.
- Maintain visual merchandising standards and partner with the visual team on presentations and updates.
- Recruit, train, coach, schedule, and develop associates; oversee performance and employee relations in partnership with Human Resources.
- Manage daily store operations, budgets, inventory accuracy, loss prevention, shipments, and compliance with company policies.
Requirements
- At least 8 years of retail experience, including 3 or more years managing others in a customer service environment.
- Demonstrated ability to motivate, develop, and coach team members.
- Strong analytical, communication, organizational, follow-up, and time management skills.
- Ability to analyze sales reports and retail KPIs and respond to business trends.
- Proficiency with POS systems and Microsoft Office.
- Flexibility to work evenings, weekends, and holidays.
