SummaryAs a Store Manager in San Jose, you will lead and develop a professional store team to achieve sales and service targets. You will be responsible for maintaining best practices and identifying areas of improvement for store operations, contributing to an excellent experience for customers and team members alike.
Responsibilities- Lead and develop a professional store team to achieve company goals and improve individual objectives.
- Collaborate with training teams to develop a gold standard team.
- Establish weekly/monthly objectives for the team.
- Ensure all employees present professionally and practice the highest level of customer service.
- Recruit qualified professionals and source top talent in the market.
- Manage store P&L report and budgets, including salary, expenses, and inventory.
- Ensure merchandise is displayed attractively according to visual guidelines.
- Maintain store standards and operations to company standards.
- Collaborate with store support departments to utilize company resources effectively.
- Align with Human Resources on company policies and development planning for the store team.
Requirements- Exceptional customer service and clienteling skills.
- Minimum of 3 years' experience in a customer service management role.
- Strong leadership skills with the ability to coach and motivate the team.
- Professional verbal and written communication skills.
- Flexible work schedule, including nights, weekends, and holidays.
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