Summary
Lead and develop a professional store team to achieve sales and service targets for a new store opening at The Forum Shops in Caesars Palace. Manage store operations including P&L, budgets, merchandising, recruitment and collaboration with support departments to ensure company standards and exceptional customer experiences.
Responsibilities
- Lead and develop store team to achieve company goals and individual objectives
- Establish weekly and monthly objectives for the team
- Recruit and network in market to source top talent
- Own store P&L and manage budgets for salary, expenses and inventory
- Ensure merchandise is attractively displayed per visual guidelines
- Maintain store standards and operations to company requirements
- Collaborate with training and support departments to develop a gold standard team
- Align with Human Resources on policies procedures and development planning
- Provide highest level of customer service and clienteling to maximize sales
Requirements
- Minimum of 3 years experience in a customer service management role
- Strong leadership skills with ability to coach and motivate team
- Exceptional customer service and clienteling skills
- Professional verbal and written communication skills
- Experience managing budgets and P&L responsibility
- Ability to maintain visual merchandising and store standards
- Flexible schedule including nights weekends and holidays
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