SummaryAs a Store Operations Manager at Miami Design District, you will serve as a Brand Ambassador, responsible for driving store performance by managing both back of house and front of house operations. You will work closely with the Store Director/Store Manager and other leadership members to strategically enhance business performance.
Responsibilities- Ensure consistent embodiment of Moncler Americas Sales and Service standards.
- Manage and coach store team to maximize performance and provide excellent client experience.
- Recruit, interview, and hire a team to drive sales and deliver elevated service.
- Drive operational efficiency by adhering to store operating guidelines.
- Ensure proper stock management to enhance client experience and meet inventory expectations.
- Drive store performance through key KPI management and problem solving.
- Oversee daily operations ensuring efficiency and protection of company assets.
- Analyze reports and collaborate with Store Manager and regional partners to grow business.
- Coach store staff to comply with company initiatives and develop team for future leadership roles.
- Maintain a clean and efficient back of house.
Requirements- Bachelor’s Degree or equivalent.
- Minimum of 3-5 years of retail management experience.
- Experience in managing a team and luxury retail.
- Proven track record in sales generation and employee development.
- Proficient computer knowledge (MS Word, Excel, and Outlook).
- Authorization to work in the country of employment.
- Willingness to work overtime with short notice.
- Strong leadership qualities and attention to detail.
- Ability to analyze business and take action.
- Ability to handle merchandise weighing 0-40 pounds.
- Proficient in Microsoft Office, POS, CRM & Inventory Management systems.
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