Style Advisor - CrossIron Mills Outlet

As a Style Advisor at CrossIron Mills Outlet, you will play a key role in delivering exceptional service to our discerning clientele. You will be responsible for building and developing a clientele, demonstrating an interest in fashion, and participating in merchandising activities.

• Build relationships with customers and create repeat clientele through personal sales and holistic selling.
• Educate clients on the features and benefits of our Club Harry Loyalty program.
• Participate in merchandising activities and store maintenance.
• Utilize resources to conduct new business driving measures and follow up with existing clientele.
• Prepare for appointments and client meetings by strategizing merchandise presentation and creating opportunities for add-on sales.

• Minimum of 2 years of retail sales experience, preferably in a luxury environment.
• Fluency in Mandarin & Cantonese is preferred.
• Experience in various retail departments such as sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure is preferred.
• Passion for inspiring repeat business by creating exceptional customer service experiences both online and in-store.
• Desire to participate in training initiatives and incorporate acquired skills into daily activities.
• Interest in technology and its use in supporting the retail Customer Service function.
• Ability to work effectively as part of a team.