Summary
The Su Misura Customer Service Associate provides operational support for ZEGNA's retail and wholesale made-to-measure business. This role manages orders from entry through delivery, coordinates with internal teams and external partners, and helps ensure a seamless customer experience.
Responsibilities
- Manage samples and materials for trunk shows and events, including ordering, receipt, organization, and shipment.
- Enter, track, and maintain accurate Su Misura orders throughout the order lifecycle.
- Partner with specialists, wholesale customers, stores, and internal teams to resolve questions and order discrepancies.
- Coordinate pricing confirmation, system updates, shipping, delivery tracking, and communication about delays or changes.
- Maintain shipping reports and operational trackers, and investigate and resolve chargeback claims.
- Update and distribute seasonal pricing PDFs and organize Su Misura book distribution to stores.
Requirements
- 1-3 years of relevant experience in customer service, operations, wholesale, luxury retail, fashion, or a related field.
- Strong communication, organization, follow-through, and attention to detail.
- Ability to manage multiple priorities, meet deadlines, and collaborate across teams in a fast-paced environment.
- Proficiency in Microsoft Excel and Word; AS400 experience is a plus.
- Experience with luxury, made-to-measure or custom products, or client service environments is preferred.
