SummaryDavid Yurman is currently seeking a highly motivated and experienced Sales Supervisor for our newly formed Sales team. This role will help execute our vision of setting a gold standard in luxury customer service. Reporting to the Manager, Customer Care, this position is responsible for leading a team of Sales professionals and driving business growth in a manner that reinforces our brand values and ensures a superior customer experience. This dynamic role involves a combination of strong leadership skills, strategic planning, excellent communication abilities, and a proven track record in sales.
Responsibilities- Lead and motivate a team of Sales / Client Advisors to meet or exceed sales targets.
- Provide ongoing training, coaching, development and support.
- Develop and implement sales strategies, including sales through service and Clienteling to achieve department goals and objectives.
- Optimize our existing “Notify Me” Program to maximize sales.
- Motivate & encourage through ongoing positive communication & feedback.
- Hold team members accountable for meeting or exceeding performance standards.
- Evaluate your team members’ individual performance weekly and monthly, while also coaching in the moment.
- Raise any performance trends, issues or concerns with the Management team in a timely manner.
- Partner with Training and Communications Team to identify training opportunities and communications that need reinforcement.
- Conduct regularly scheduled team meetings and one-one-one coaching to review performance with Direct Reports.
- Monitor sales performance and provide regular reports to senior management.
- Collaborate with Marketing, Retail, Ecommerce and other internal departments to maximize sales and improve overall customer experience.
- Identify when an escalated case should be taken over by a supervisor.
- Effectively handle escalations, providing solutions that ensure the best possible outcome.
- Evaluate and respond to customer feedback to enhance the Customer Service experience.
- Responsible for handling Special Orders, including High Value and Custom Orders.
- Support Supervisors with other daily Supervisors tasks, as needed.
Requirements- 2-7 years of experience in a similar role within a Contact Center or Retail Store with a strong service culture, luxury environment preferred.
- Management, Sales and stellar Customer Service skills.
- Ability to excite and motivate a team, effectively leading to drive results.
- Excellent knowledge of the sales process and techniques.
- Proficient in using Salesforce or similar CRM software. Comfortable navigating multiple systems.
- Strong customer focus with relationship and relationship-building skills.
- Excellent communication skills, both written and verbal.
- Demonstrated ability to work independently, as well as collaboratively.
- The ideal candidate will thrive in a fast-paced, high-energy environment.
- A strong passion for the jewelry industry and the David Yurman brand; strong interest in learning about our business and products.
- Problem analysis and solving skills, demonstrating good judgement.
- Strong organizational and planning skills.
- Some schedule flexibility desired.
- High level of professionalism and integrity.
We have summarized this job description for you, click apply to see more details from the employer.
