SummaryAs a Sales Supervisor at The Mall at Short Hills, you will support management in all aspects of store operations, including driving sales, providing exceptional customer service, and coaching the team. You will implement company policies and ensure store standards are maintained.
Responsibilities- Achieve or exceed individual and store sales targets and KPIs.
- Lead the sales floor to deliver excellent customer experiences and build loyal relationships.
- Ensure the store is guest-ready and welcoming.
- Provide styling expertise and product knowledge to drive sales.
- Guide clients through their journey to ensure repeat business.
- Demonstrate deep knowledge of Marc Jacobs products and brand.
- Maintain regular client contact and follow-up on inquiries.
- Foster collaboration and communication with colleagues and management.
- Open and close the store according to procedures.
- Organize the sales floor and stockroom.
- Adhere to company policies and procedures.
Requirements- 3+ years of experience in retail or sales with a focus on customer service.
- Prior leadership experience preferred.
- Experience in generating sales and building client relationships.
- Strong verbal and written communication skills.
- Passion for delivering excellent client experiences.
- Entrepreneurial spirit and openness to change.
- Creative and innovative mindset.
- Excellent organizational and time management skills.
- Passion for the Marc Jacobs brand.
- Proficiency with POS systems and Microsoft Office.
- Flexibility to work retail schedules, including evenings, weekends, and holidays.
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