SummaryThe Supervisor, Loss Prevention plays a critical role in overseeing Loss Prevention operations and personnel in assigned stores. This position provides leadership support to the Loss Prevention Manager, Store Management, and Associates, while directly leading and training a team of Loss Prevention Investigators. The Supervisor ensures compliance with company policies and effective execution of loss investigations.
Responsibilities- Supervise and schedule a team of Loss Prevention Investigators to ensure adequate coverage.
- Generate, analyze, and communicate reports related to stock shortage performance and fraud prevention.
- Review inventory accuracy and shortage controls to determine risk exposures and provide recommendations.
- Communicate store audit results to address operational opportunities and improve excellence.
- Ensure compliance with Health and Safety functions and timely completion of incident reports.
- Collaborate with store teams to communicate Loss Prevention directives and Merchandise Protection Standards.
- Partner with Store Operations on inventory cycle counts and stock loss investigations.
- Collaborate on Security and Safety plans for store events.
- Review exception-based reports to identify policy infractions and initiate investigations.
- Conduct Loss Prevention investigations with law enforcement and related agencies.
- Lead, motivate, and develop high-performing teams.
- Ensure compliance with privacy policies and cyber security measures.
Requirements- Degree or diploma in Law Enforcement or related discipline, or equivalent experience.
- Minimum three years of progressive Loss Prevention experience in a high-volume retail environment.
- Proven leadership capabilities with a high-energy, positive attitude.
- Excellent communication, presentation, and negotiation skills.
- Formal training in WZ interview techniques or related interviewing techniques.
- Experience leading change in a rapidly growing business environment.
- Current Provincial Security Guard License.
- Standard First Aid, CPR OPA Level II certification.
- Proficiency in Microsoft Office and system-based tools.
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