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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Saks Fifth Avenue
  • Supervisor Specialized Operati…
Saks Fifth Avenue
Saks Fifth Avenue

Founded in 1867

Supervisor Specialized Operations

Type
Full time
Industry
Luxury Fashion, Department Stores
Location
Boca Raton, FL
Category
Operations
Remote
Not Remote
Seniority
Supervisor
Compensation
$48,536 - $56,000 annually

Jobs inner cover
Jobs inner cover

Summary

Saks Fifth Avenue

Founded in 1867

Supervisor Specialized Operations

Type
Full time
Industry
Luxury Fashion, Department Stores
Location
Boca Raton, FL
Category
Operations
Remote
Not Remote
Seniority
Supervisor
Compensation
$48,536 - $56,000 annually

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Supervisor Specialized Operations at our Boca Raton location, you will lead, train, and supervise the daily operations of the General Office, Jewelry Department, and Returns Desk. You will work under the leadership of the Assistant General Manager, Operations, ensuring financial reporting and operational excellence.

Responsibilities
  • Lead and coordinate the opening of the store, including safe, controller, registers, and distribution of reports.
  • Supervise the Specialized Operations Associate team in maintaining daily functions such as cash entry, bank deposits, and chargeback reconciliation.
  • Act as an escalation specialist in resolving customer issues.
  • Train and oversee Jewelry Standards and Shipping Guidelines, ensuring inventory accuracy.
  • Supervise merchandise processing, including re-tickets, RTVs, transfers, and price changes.
  • Ensure case counts are completed and discrepancies reconciled.
  • Maintain and audit the repair log and manage consignment merchandise life-cycle.
  • Oversee customer service at the Returns Desk and ensure compliance with return transfer standards.
  • Support internal audit readiness and adherence to standards.
  • Assist in policy implementation and cross-functional training.
  • Motivate the team and make recommendations for hiring and promotions.
  • Assist on the selling floor as necessary.
Requirements
  • 3+ years of experience in a supervisory role within a retail environment.
  • Ability to drive profitability through execution of KPIs.
  • Comfortable with real-time coaching and working in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to lift cartons up to 50lbs and handle merchandise racks and carts.
  • Proficient in Google, MS Office, and adaptable to changing technology.

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

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