SummaryAs a Supervisor Specialized Operations at our Boca Raton location, you will lead, train, and supervise the daily operations of the General Office, Jewelry Department, and Returns Desk. You will work under the leadership of the Assistant General Manager, Operations, ensuring financial reporting and operational excellence.
Responsibilities- Lead and coordinate the opening of the store, including safe, controller, registers, and distribution of reports.
- Supervise the Specialized Operations Associate team in maintaining daily functions such as cash entry, bank deposits, and chargeback reconciliation.
- Act as an escalation specialist in resolving customer issues.
- Train and oversee Jewelry Standards and Shipping Guidelines, ensuring inventory accuracy.
- Supervise merchandise processing, including re-tickets, RTVs, transfers, and price changes.
- Ensure case counts are completed and discrepancies reconciled.
- Maintain and audit the repair log and manage consignment merchandise life-cycle.
- Oversee customer service at the Returns Desk and ensure compliance with return transfer standards.
- Support internal audit readiness and adherence to standards.
- Assist in policy implementation and cross-functional training.
- Motivate the team and make recommendations for hiring and promotions.
- Assist on the selling floor as necessary.
Requirements- 3+ years of experience in a supervisory role within a retail environment.
- Ability to drive profitability through execution of KPIs.
- Comfortable with real-time coaching and working in a fast-paced environment.
- Strong verbal and written communication skills.
- Ability to lift cartons up to 50lbs and handle merchandise racks and carts.
- Proficient in Google, MS Office, and adaptable to changing technology.
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