SummaryThe TSC Servicing Support Specialist acts as a liaison between the Tiffany Service Center (TSC) and internal clients, including the Order & Parts Processing, Estimators, Outbound and Client Relations. The role involves resolving client issues professionally and knowledgeably in a timely manner, managing workflow for rush and critical orders, providing technical information, and serving as the primary contact for internal clients.
Responsibilities- Respond to inquiries and issues efficiently, professionally, and accurately while offering the highest level of service to all clients.
- Proactively inform management of service-related issues that may result in client escalations.
- Act as the liaison between U.S. Retail, Direct Sales, Business Sales, and all departments within the TSC.
- Manage rush requests, provide repair and alteration estimates, and act as a subject matter expert on technical and systematic processes.
- Physically and systematically manage the flow of critical repair orders through the department according to Tiffany standards.
- Coordinate department workflow ensuring appropriate service levels for all orders.
- Provide updates to internal clients and related departments on order status as needed.
- Analyze and make recommendations for ongoing problem identification and process improvements.
- Participate in special projects and provide coverage during absences for other positions.
Requirements- High school diploma or equivalent.
- Keyboarding skills.
- Strong written and verbal English communication skills.
- Ability to work independently and manage multiple tasks.
- Flexible work schedule and ability to work overtime as needed, including weekends.
- Strong client service orientation and ability to thrive in a fast-paced environment.
- Preferred: Undergraduate degree and experience in the jewelry, watch, or luxury industry.
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