Summary
Provide high quality alterations, repairs, and pressing of garments while maintaining superior customer service and workmanship. Ensure proper fit by marking, sewing, and finishing garments and communicating customer needs to management. Maintain tailor shop appearance and ensure equipment is well maintained.
Responsibilities
- Ensure proper fit of garments and mark for alteration
- Sew alterations within scheduled timeframes and perform repairs
- Press and finish garments to company standards
- Answer customer questions regarding alterations, fit, repair, cleaning, and care
- Maintain orderly appearance of the tailor shop and keep supplies stocked
- Ensure sewing machines, pressers, and steamers are maintained and in working order
- Use telephone etiquette to take messages and handle customer inquiries
- Hang and store altered and unaltered merchandise neatly
- Participate in store meetings and training seminars as necessary
Requirements
- Previous experience as a tailor, seamstress, or fitter
- Ability to operate sewing machines and pressing and ironing equipment
- Physical ability to stand for extended periods and handle heavy garments
- Strong interpersonal, communication, organization, and follow through skills
- Ability to read, count, and write to complete documentation accurately
- Ability to adjust priorities and manage time in a fast paced environment
- Willingness to work varied hours including nights, weekends, and holidays
- Willingness to adhere to company policies, procedures, regulations, and standards
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