Team Leader - Crystals

Summary

Lead and mentor a team of Client Advisors at the Las Vegas Crystals store, assist the Store Manager with daily operations, and maintain a strong personal client business to achieve individual and store sales targets. Act as Manager on Duty when needed and ensure store standards for visual merchandising, stock control, and customer experience are upheld.

Responsibilities

• Assist Store Manager with day-to-day management of the sales team
• Act as Manager on Duty in absence of Store Manager or Store Operations Manager
• Lead by example on the sales floor and mentor staff on standard processes
• Handle keyholder duties including opening and closing the store
• Support visual merchandising standards in partnership with store leadership
• Hold weekly meetings to review sales projections and coach Client Advisors
• Resolve internal and external conflicts and assist advisors with clients as needed
• Partner with BOH team to manage consignments and stock control
• Complete paperwork and procedures for consignments, distance orders, and stylist agreements

Requirements

• 5+ years experience in a retail environment
• 2+ years experience in a supervisor or department manager role
• Proven experience driving positive customer interactions
• Strong verbal and written communication skills
• Excellent organizational skills
• Flexibility to work evenings, weekends, and holidays
• Ability to mentor and deploy training to Client Advisors