Team Leader - Madison Ave

Summary

Serve as a brand representative and point of reference for the sales team, supporting store management to ensure excellent client experience and execution of store activities. Drive individual sales and KPIs while leading client engagement, client data acquisition, and product storytelling. Provide operational support across stock organization, administrative tasks, and use of company systems, and assist with onboarding and training of new hires.

Responsibilities

• Achieve individual sales targets and contribute to overall store sales objectives and KPI performance.
• Develop and retain clients through in-person and remote selling, private appointments, and prospect recruitment.
• Collect and maintain client data to enrich the prospect database and support CRM initiatives.
• Support store operations including product receiving, transfers, cycle counts, stock organization, and documentation.
• Assist store management with CRM campaigns, conversion and cross-selling plans, VM setup, and execution of store policies.
• Manage sensitive after-sales situations, returns, repairs, and client complaints when management is absent.

Requirements

• Strong clienteling and sales skills with focus on meeting targets and KPIs.
• Deep product knowledge and ability to convey engaging storytelling about Valentino creations.
• Experience executing operational tasks and using retail systems such as Smart XP, PRISM, and SAP.
• Ability to support and train team members, assist onboarding, and coordinate duties and shift schedules.
• Solution-oriented problem solving, interpersonal effectiveness, and ability to collaborate with VM and store teams.