Summary
The Team Manager supports the Director in leading sales operations and security teams to meet and exceed targets and elevate the store experience. They assume oversight when the Director is not present, mentor the team, act as a Guest Experience Manager, and ensure unsurpassed client service.
Responsibilities
- Lead and motivate the team to achieve or exceed store sales targets and KPIs.
- Deepen client relationships and drive client development activities.
- Demonstrate sales leadership by working on the sales floor and managing client relationships.
- Deliver exceptional client service and model the Tiffany Experience Index.
- Provide management presence on the sales floor and coach team members.
- Optimize hospitality and store amenities to create unique client experiences.
- Attract hire and retain top talent and build a diverse pipeline.
- Train coach and provide performance feedback using reward and recognition programs.
- Manage back of house operations ensure compliance with internal control procedures and drive operational efficiencies.
Requirements
- Minimum of 3 years retail or luxury retail store management or relevant customer related experience.
- Proven track record in sales generation and managing sales results.
- Flexibility to work days nights weekends and holidays.
- Ability to develop new opportunities and maintain client relationships to support brand recognition.
- Proficiency with Microsoft Office client tracking systems and point of sale systems.
- Flexibility to perform various roles including sales floor and operations.
- College or university degree preferred.
- Graduate gemologist degree or GIA coursework preferred.
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