Summary
The Team Manager supports the Director in leading sales, operations, and security teams to meet and exceed sales targets and elevate the Tiffany store experience. They assume oversight of the store in the Director's absence, mentor and coach the team, and deliver exceptional client service through on-floor leadership and guest experience management.
Responsibilities
- Deepen client relationships to achieve and exceed store and product category sales targets and relevant KPIs.
- Manage, motivate, and coach the sales team with an active on-floor presence to drive client development and sales performance.
- Lead service standards, act on client feedback to elevate the Tiffany Experience Index, and optimize in-store hospitality and amenities.
- Attract, recruit, train, and retain talent; set goals and provide ongoing feedback and development to improve team engagement and performance.
- Champion operational excellence, manage back-of-house processes, ensure compliance with internal controls, and identify process improvements.
Requirements
- Minimum of 3 years of retail or luxury retail store management or relevant customer-related experience.
- Proven track record in sales generation and managing the achievement of sales results.
- Flexibility to work days, nights, weekends, and holidays and to perform various store roles as business needs require.
- Proficiency with Microsoft Office, client tracking systems, and Point of Sale (POS) systems.
- College/university degree and Graduate Gemologist or GIA coursework preferred.
