Summary
The Team Manager is responsible for overall management of staff, merchandise, and the client experience in-store. This role leads the sales team to achieve sales objectives, maintains high operational and visual standards, and develops associates through coaching, training, and succession planning.
Responsibilities
- Manage, coach, and develop a team of Client Advisors through regular meetings, performance reviews, and daily coaching.
- Drive sales performance and KPI achievement by leading the sales floor and implementing client relationship strategies.
- Recruit, onboard, and train new hires and support succession planning for the team.
- Oversee operations including POS and inventory management, reporting, and coordination with logistics and corporate partners.
- Partner with Visual Merchandising to plan and execute store visual standards and local market initiatives.
- Implement events and incentives to grow the local client base and improve repeat business.
Requirements
- Minimum 6 years of retail experience with emphasis on operations, store management, or office administration; luxury retail preferred.
- Proven ability to lead and develop teams, with strong coaching and communication skills.
- Experience with POS systems and inventory management; computer literate.
- Client book preferred and a demonstrated focus on high-quality client service and relationship building.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
