Team Manager - Dc City Center

Summary

Lead and mentor an in-store retail team to drive client experience and sales performance at a luxury store in DC City Center. Own business and team outcomes, coach staff, and build long-term client relationships while maintaining high standards of service in a fast-paced environment.

Responsibilities

• Lead and mentor the store team to deliver exceptional client experiences
• Coach staff and identify tailored development and training needs
• Support team in building long-term client relationships using clienteling tools
• Drive achievement of sales goals and business performance
• Manage sales floor operations and ensure visibility and support
• Maintain client experience standards and service excellence
• Collaborate with the Store Manager on business and team performance

Requirements

• Relevant retail leadership experience in luxury or related sector
• Commercially minded with understanding of luxury and local market
• Proven people leadership and coaching skills
• Ability to build and maintain long-term client relationships
• Agile approach and ability to thrive in a dynamic environment
• Strong commitment to delivering high standards of customer service