Team Manager - King of Prussia

The Team Manager will support the Director in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present, acting as a mentor, coach, and Guest Experience Manager to ensure unsurpassed luxury client service.

• Effectively coach, guide, and support the sales and operations of a Tiffany store to orchestrate the client experience and meet commercial and profitability targets.
• Build a climate of service excellence and lead the team to deliver extraordinary client experiences in partnership with the Store Director.
• Deepen client relationships to achieve or exceed sales targets and KPIs.
• Manage and motivate the team to consistently achieve store commercial targets.
• Drive client development activities among team members to cultivate new and existing clients.
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are met.
• Optimize hospitality and store amenities to create unique experiences.
• Attract, hire, and retain top talent to cultivate a climate of high performance.
• Continuously train, coach, and provide feedback to improve team engagement and performance.
• Champion operations efficiency and effectiveness, ensuring exceptional operational support to drive sales and service.

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
• Proven track record in sales generation and managing commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and POS system.
• Authorization to work in the United States or in the country where the position is based.
• College/university degree preferred.