Team Manager - Madison Avenue

Summary

The Team Manager supports the Store Director in driving sales, delivering exceptional client experiences, and developing the store team. This role leads sales performance and client relationship management for the assigned category while supporting visual standards, store operations, and stockroom efficiency.

Responsibilities

• Drive department sales, KPIs, and business plans through performance analysis and market awareness.
• Build client relationships, grow the guest database, support CRM initiatives, and deliver personalized service in store and through events.
• Lead, coach, and develop sales associates, monitor performance, and support recruitment and reviews.
• Execute visual merchandising standards and maintain the brand image and presentation of the department.
• Oversee store procedures, security and loss-prevention practices, and coordination with guest service, stock, and alterations teams.
• Support stockroom organization, inventory oversight, and product care in partnership with the Store Director.

Requirements

• Demonstrated ability to lead and coach a retail sales team.
• Strong sales analysis, client relationship management, and business development skills.
• Ability to deliver elevated customer service and uphold luxury brand standards.
• Strong communication and collaboration skills across store teams and leadership.