Summary
The Team Manager for the Soho store will lead and develop the client advisory team to achieve sales targets while ensuring exceptional client service and high operational and merchandising standards. The role includes staff recruitment, coaching, succession planning, and close collaboration with store leadership and corporate partners to drive local market growth. The manager is accountable for sales performance, inventory accuracy, reporting, and enforcing company policies.
Responsibilities
- Manage, coach, and develop client advisors through regular 1:1s, team meetings, and performance reviews; lead recruitment and onboarding.
- Drive sales results by setting objectives, supervising floor activity, coordinating clienteling resources, and creating local events and incentives.
- Maintain the highest level of client service, promote repeat business, appointment-based sales, and support resolution of client issues.
- Oversee store operations including POS and inventory management, monthly reporting, coordination with logistics and product teams, and meeting shrink and accuracy targets.
- Collaborate with Store Manager, regional and corporate teams to implement strategies and ensure compliance with company procedures.
Requirements
- Minimum 6 years of retail experience with emphasis on operations, store management, or office administration; luxury retail experience preferred.
- Proven leadership and coaching skills with experience in recruitment, onboarding, and staff development; client books strongly preferred.
- Computer literate and proficient with POS and inventory systems; able to produce qualitative and quantitative business reports.
- Strong oral and written communication, problem solving, and interpersonal skills; action oriented and results driven.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
