Team Manager - South Coast Plaza

Summary

The Team Manager leads and mentors the in-store sales team at South Coast Plaza, acting as an ambassador for the brand. You will drive sales performance, cultivate client relationships, and ensure the delivery of exceptional luxury client experiences. The role partners with the Store Manager to own business results and operational standards in a fast-paced retail environment.

Responsibilities

• Lead, coach and develop the store team to achieve sales and service goals.
• Drive client acquisition and retention through clienteling and relationship-building.
• Support selling and floor management, visual merchandising and product performance.
• Create and deliver action plans to boost business through training and team animation.
• Oversee store operations to ensure the highest level of client experience.

Requirements

• Commercially minded with an understanding of the luxury and local market.
• Proven people leadership experience in retail with strong coaching skills.
• Passion for exceptional customer service and ability to exceed client expectations.
• Agile and adaptable, able to thrive in a dynamic, fast-paced environment.