Summary
The Team Manager supports the Director in leading, developing and supporting sales, operations and security team members to meet or exceed sales targets and elevate the store experience. The role assumes oversight of the store in the Director's absence, provides management presence on the sales floor, and acts as a mentor and coach to drive client service and operational excellence.
Responsibilities
- Lead and motivate the team to achieve or exceed store and product category sales targets and KPIs.
- Drive client development activities and manage key client relationships personally.
- Provide on-floor coaching and model client centric service to deliver exceptional guest experiences.
- Execute actions based on client feedback and Tiffany Experience Index performance to improve service.
- Attract, hire, train and retain top talent and build a diverse recruitment pipeline.
- Set clear goals aligned to strategic priorities and leverage training to support team development.
- Ensure efficient back of house operations and adherence to established operational procedures.
- Champion operational efficiencies and identify best practices to improve processes.
- Ensure compliance with internal control procedures.
Requirements
- Minimum of 3 years retail or luxury retail store management or relevant customer related experience.
- Proven track record in sales generation and managing achievement of sales results.
- Flexibility to work non traditional hours including days, nights, weekends and holidays.
- Ability to develop new opportunities and maintain client relationships to grow market presence.
- Proficiency with Microsoft Office and point of sale and client tracking systems.
- Willingness to work in various roles based on business needs including sales floor and operations.
- Authorization to work in the United States.
- College degree and gemology coursework preferred.
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