SummaryAs a Team Manager at Gucci Wooster, you will lead and inspire your team to deliver an unsurpassed luxury service culture in the store. You will spend most of your time on the selling floor, executing strategy and providing real-time coaching to achieve business goals. Your role includes developing and growing your team by recruiting, retaining, and developing top talent, while embodying and promoting Gucci Values.
Responsibilities- Lead and inspire your team to execute a superior client experience.
- Capture meaningful client data to build relationships and personalize client development opportunities.
- Utilize clienteling tools to drive client loyalty and acquisition.
- Lead clienteling activities and develop action plans to reach goals and KPIs.
- Monitor Client Advisor performance and ensure clienteling excellence.
- Lead and support local events and product launches.
- Manage client flow and resolve service issues to retain and enrich client relationships.
- Model Gucci image through appropriate wardrobe and presence.
- Maintain knowledge of competition and local trends.
- Provide support and feedback to Client Advisors for ongoing development.
- Lead performance and development conversations with direct reports.
- Conduct regular performance conversations and develop action plans.
- Lead engaging morning briefings and deliver key business communication.
- Develop and lead cross-category focus for team sales.
- Participate in attracting and recruiting new team members.
- Ensure effective onboarding for new team members.
- Manage employee-relations matters with Store Directors and People Partners.
- Monitor adherence to company policies and procedures.
- Monitor store KPIs and propose action plans to reach targets.
- Maximize time on the selling floor to motivate team members.
- Analyze store results and provide recommendations for improvement.
- Partner with Store Director and Merchandising team for feedback on products and stock.
- Ensure Client Advisors develop full product knowledge through training.
- Utilize digital platforms to support store and online sales.
- Oversee tracking of special orders through merchandising communication.
- Collaborate with Operations, HR, Loss Prevention, and other departments.
- Plan and consult with Store Director for scheduling and coverage.
- Allocate tasks based on abilities and delegate effectively.
- Support visual merchandising standards.
- Maintain organization of company assets in store.
- Support product handling, transactions, and store administration.
- Support store opening and closing as Manager on Duty.
- Optimize stock management and report risks.
- Ensure adherence to health, safety, and security aspects.
Requirements- 4+ years of sales management experience in retail, luxury retail, or service-related industry.
- Bachelor’s degree in a related field preferred.
- High degree of ethics, professionalism, and integrity.
- Proven ability to drive positive client experiences and deliver results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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