Technical Retail Associate - Temp

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Technical Retail Associate - Temp

Technology - Shelton, CT

Reports to: Manager, IT Retail Systems

Role Overview

The Technical Retail Associate provides daily IT ticket support, monthly remote boutique support under the IT HUB model, and assistance with IT projects.

Responsibilities

• Support the Retail Infrastructure Team’s day-to-day activities and assist with both new and ongoing projects.
• Hands-on and remote support of Windows-based PCs, laptops, tablets, and assorted peripherals
• Handle support tickets for hardware and software issues/requests
• Image and configure computers for replacement of failed devices and fulfillment of new requests.
• Monthly IT support calls with assigned boutiques
• Monthly PCI Compliance Review
• Hardware Asset Mgmt
• Support IT project activities, including but not limited to the following retail initiatives and device preparation tasks:
  • Retail Refresh Projects
  • Retail Expansion Projects
  • Preparing and shipping new POS stations and corporate devices

Qualifications

• Understanding of PC hardware and software installation, diagnosis, and repair
• Ability to read and analyze log files and troubleshoot software installation issues.
• Strong understanding of Windows 11
• Basic network troubleshooting
  • Preferred: Knowledge of Cisco IOS.
  • Preferred: Knowledge of Meraki hardware.
• Basic AD & Azure administration
  • Account and group creation
• Understanding of Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS).
• Preferred: Understanding of Citrix.
• Ability to communicate technical information clearly, both verbally and in writing, with technical teams and the user community.
• Strong organizational skills

Richemont offers compensation and benefits to eligible employees, as outlined below. Only candidates selected for further consideration will be contacted.

We Offer - United States

Employee wellbeing is a top priority at Richemont. For eligible employees, our comprehensive benefits program supports employees and their loved ones through medical, dental, and vision programs, along with health savings and flexible spending accounts. Income protection solutions include life insurance and disability benefits, while a 401(k) with employer match supports retirement savings. To support work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Volunteer days off encourage employees to make a difference in their local communities by supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $38.00-43.00/hour

Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture