SummaryAs a Technician 1 at Nordstrom's Distribution Center in Portland, you will play a crucial role in supporting the seamless flow of merchandise by providing technical support to Nordstrom employees. You will be responsible for troubleshooting and maintaining computer systems, hardware, and software, ensuring excellent service and protection of Nordstrom's brand and data.
Responsibilities- Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
- Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
- Protect customer and company data by implementing appropriate security controls and practices.
- Identify problems, analyze data, and create effective plans for resolution using technical solutions.
- Perform maintenance activities to prevent unexpected failures of technical equipment.
- Demonstrate understanding and consistently deliver within target SLA's for the specific area.
- Demonstrate understanding of Project Management best practices.
Requirements- Bachelor’s degree in related field or equivalent experience.
- 2 years’ experience in a service management industry.
- 2 years’ tech support experience.
- 2 years’ experience troubleshooting, testing, or repairing technical equipment.
- Familiarity with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers, and laser printers.
- High motivation and self-direction with sound problem-solving and technical troubleshooting skills.
- Ability to read and understand technical documentation and aptitude to learn quickly.
- Ability to function well in a fast-changing work environment and manage competing priorities.
- Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty.
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