Summary
The Temporary Client Advisor, Operations Expert supports LOEWE’s commercial goals by achieving individual sales targets and delivering exceptional client experiences while also maintaining operational excellence in the store. The role is split approximately 60% sales and 40% operations and requires both client engagement and back-of-house organizational support. This position ensures accuracy in inventory, POS processing, and adherence to loss prevention and company procedures.
Responsibilities
- Achieve individual sales targets and meet sales KPIs including appointment revenue, client segmentation, and VIC/V/VIC metrics.
- Balance client engagement with operational duties in coordination with the Store Director (approx. 60% sales / 40% operations).
- Maintain weekly operational cadence: product receiving, transfers, consolidations, and cycle counts.
- Manage negative on-hand inventory and loan reconciliations with the Store Director.
- Support processing of send sale orders, consignments, and repairs in compliance with policies.
- Lead and assist with biannual physical inventory counts and related reconciliation preparation.
- Accurately process POS transactions, client data capture, and proper wrapping/packaging.
- Follow loss prevention policies and maintain appropriate packaging levels and replenishment.
Requirements
- Proven experience achieving individual goals and contributing to team results in a customer-centric role.
- Experience in a similar retail or client advisory position; organized with strong attention to detail.
- Effective communication skills with the ability to build and maintain a client portfolio and influence others.
- Confident working independently and as part of a team; service-oriented and adaptable.
- Interest in Fashion, Art, and Culture and a results-driven, team-player attitude.
- Ability to lift at least 25 lbs and perform physical tasks such as carrying, pushing/pulling, kneeling, climbing, reaching, and bending.
- Proficient in Microsoft Office Suite (Word and Excel).
