Toy Specialist - NorthPark Center

Summary

The Toy Specialist combines premium retail selling with interactive experience facilitation at the FAO Schwarz Jewel Box. The role creates memorable guest experiences, builds sales through personalized service, and adapts to changing products and experiences.

Responsibilities

• Facilitate in-store experiences using provided costumes, props, scripts, and guidelines.
• Engage guests, build rapport, recommend products, and demonstrate merchandise.
• Book and facilitate appointments while managing interactions with multiple guests.
• Support restocking, merchandising, POS transactions, and guest inquiries.
• Maintain a clean, presentable uniform and follow store procedures.

Requirements

• At least 1 year of experience in a fast-paced premium retail or experience-based environment preferred.
• Strong communication, collaboration, and interpersonal skills.
• Ability to perform for groups or individuals and maintain an engaging, theatrical presence.
• Flexible schedule availability and ability to meet the physical requirements of the role, including lifting up to 25 pounds.