SummaryThe Vice President, General Manager - Development Program prepares the Assistant General Manager of Merchandising via a series of critical touchpoints and milestones that provide insight into SFA culture, people, client experience and business ownership. The incumbent must remain 100% mobile during their tenure in the development program. This requirement is defined as having availability to relocate to any one of SFA’s stores for additional assignments as an Assistant General Manager of Merchandising, and/or future promotion to Vice President, General Manager.
Responsibilities- Drive the Saks Fifth Avenue clienteling culture through coaching and mentoring of the Client Development team.
- Directly oversee all Client Development Managers except within the Fifth Avenue Club (Personal Shopping).
- Act as the Chief Merchant for the store to ensure the alignment of merchandise to local needs and opportunities.
- Execute the VP/GM's strategic vision for the store.
- Drive towards the achievement of maximum sales and growth in line with company vision and values.
- Analyze and develop understanding of internal/external customer behavior, trends, and preferences.
- Facilitate cross-functional communication across store departments.
- Fulfill store senior leadership responsibilities, including attending daily, weekly, and monthly meetings.
- Lead Store Senior Leadership team meetings in the absence of the VP/GM.
- Partner with Merchant and Planning Organization Leaders to determine appropriate strategies and action plans for the store.
- Serve as coach to the Management team to enhance the effectiveness of their leadership style.
- Develop top talent Client Development Managers to promotability.
- Collaborate with the Centralized Recruiting team to ensure jobs are filled.
- Oversee people, product and placement, and sales promotion.
- Oversee Client Development team performance and objectives.
- Recognize outstanding Associate performance and address opportunities for improvement.
- Tailor leadership style to appropriately set expectations and coach for growth for different levels of direct reports.
- Set goals for Associates in alignment with department objectives.
- Develop, motivate, and train the management team in all aspects of the store.
- Provide consistent and frequent communication so all team members are aware of the store vision, goals, and expectations.
- Champion SFA culture and values, and manage the team to create a friendly, upbeat atmosphere.
- Partner with Client Development, Brand Ambassador, Merchants, Vendors and Regional teams to fulfill strategic efforts.
- Oversee the floor to monitor and ensure coverage and presence.
- Build a Customer Service-driven team, overseeing Customer Service efforts and escalations.
- Partner with functional leads for execution of in-store selling events.
- Seek to help others by identifying and meeting the needs of the team, customers, partners, and communities.
Requirements- 100% open availability to relocate within the United States.
- Minimum 5+ years of luxury retail management experience.
- Experience leading fast-paced, high retail sales volume environments.
- Experience developing and leading clienteling culture.
- Executive leadership presence with the ability to present/report business trends/financials.
- Experience developing and promoting People Leaders.
- Flexible in scheduling as the business needs including evenings, weekends and holiday schedules.
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