SummaryAs a Weekend Sales Associate, you will act as a brand ambassador by building genuine connections with customers, offering personalized styling advice, and maintaining an organized and attractive store. You will work with your team to deliver tailored customer experiences and support a welcoming sales environment. On weekends, you will focus on creating fashionable looks that strengthen the customer’s bond with the NM brand, leveraging your expertise in styling, designers, and trends.
Responsibilities- Proactively greet and welcome all clients throughout the store and within the department to initiate the experience and demonstrate willingness to assist.
- Engage customers while building an authentic connection and offering personalized styling.
- Demonstrate selling and service behaviors that develop deep and lasting customer relationships.
- Demonstrate timely follow-up and follow-through on customer requests and commitments.
- Promote store services and handle transactions smoothly.
- Assist customers where needed across various store areas, including the sales floor and fitting room.
- Educate self and client on merchandise, events, promotions, policy, and services.
- Drive loyalty by using product knowledge to enhance the customer experience.
- Demonstrate expert styling and brand knowledge, curious about all categories in the store.
- Operate as One House by assisting in operational tasks: actively maintain selling floor, fill in stock, process new receipts, clean fitting rooms, return merchandise back to other departments.
- Ensure audit compliance and Merchandise Protection Standards are met.
- Collaborate with store leaders and peers to meet goals and foster a positive team environment.
- Foster an environment of inclusivity and belonging amongst peers and clients by respecting and adapting to different styles and personalities.
- Maintain professionalism, follow work schedule and adhere to personal presentation standards.
Requirements- Styling experience in luxury fashion and/or strong knowledge of trends and designer brands with the ability to translate that knowledge into solving customer styling needs.
- Effective communicator with experience in creating meaningful connections with customers that build brand loyalty.
- Ability to maneuver around the sales floor, stockroom, and office and lift up to 30lb, with or without reasonable accommodation.
- Sales Associate or customer-focused experience preferred.
- Brings a hospitality mindset when engaging with customers.
- Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
- Technology proficiency and ability to operate a point-of-sale system.
- Takes initiative in making thoughtful decisions.
- Motivated and results-driven with a proven ability to set and achieve sales goals.
- Role may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.
We have summarized this job description for you, click apply to see more details from the employer.
