Wholesale Operations Director

As a Wholesale Operations Director at KREWE, you will oversee the Wholesale department, managing selling strategies, optimizing processes, and building sales teams. You will collaborate with cross-functional teams to achieve business objectives and maintain high standards of customer service, ensuring the success and profitability of our Wholesale division.

• Design and implement scalable operational workflows to support wholesale growth targets.
• Optimize order processing, fulfillment accuracy, and return management.
• Drive continuous improvement across tools, systems, and reporting frameworks.
• Own the wholesale marketing calendar, aligning campaign strategy with sales objectives.
• Partner with brand and creative teams to develop seasonal assets, line sheets, and promotional toolkits.
• Ensure timely and effective communication of product stories, launches, and merchandising strategies to wholesale partners.
• Oversee trade show logistics and seasonal event execution, in partnership with sales and brand teams.
• Lead evaluation and ongoing optimization of ERP, B2B ordering, and CRM tools.
• Establish reporting cadence for performance, sell-through, account order flow, and financial reporting.
• Create visibility into sales opportunities and support development of operational KPIs.
• Support accurate sales forecasting and demand planning in collaboration with planning and production teams.
• Directly oversee the wholesale operations and customer service team, ensuring efficient operations and high service standards.
• Support onboarding and enablement of reps and key account partners.
• Partner with Sales Director to operationalize sales team tools, customer service SOPs, and trade show strategy.
• Ensure wholesale partners receive best-in-class service through coordinated support processes.
• Develop and maintain documentation and SOPs for wholesale processes, order cycles, and escalation protocols.
• Act as the key operational liaison between wholesale, planning, logistics, finance, marketing, and customer experience.
• Collaborate with planning and production to align inventory strategy with wholesale demand.
• Coordinate product merchandising and availability.
• Ensure alignment between marketing and sales on go-to-market strategy and wholesale communication.

• Minimum 8+ years of experience in wholesale operations, planning, or revenue/sales operations, preferably within fashion, retail, or consumer goods.
• Proven ability to design and scale operational processes, drive results, and achieve business objectives.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and stakeholders at all levels.
• Strong leadership skills with the ability to motivate and inspire a team towards common goals.
• Excellent project management, analytical, and problem-solving capabilities with a high attention to detail.
• Proficient in ERP and inventory management systems (NetSuite experience preferred).
• Strategic thinker with the ability to develop creative solutions and adapt in a fast-paced, evolving environment.
• Knowledge of wholesale industry trends, best practices, and regulatory considerations.