SummaryAs a Weekend Sales Associate at Neiman Marcus in Bal Harbour, you will serve as a brand ambassador, building genuine connections with customers and offering personalized styling advice. You will maintain an organized and attractive store environment, focusing on creating fashionable looks that strengthen the customer’s bond with the NM brand. Your role is to foster a positive, inclusive atmosphere and enhance the business through exceptional customer service.
Responsibilities- Proactively greet and welcome all clients throughout the store to initiate the experience and demonstrate willingness to assist.
- Engage customers while building authentic connections and offering personalized styling.
- Demonstrate selling and service behaviors that develop deep and lasting customer relationships.
- Follow up and follow through on customer requests and commitments.
- Promote store services and handle transactions smoothly.
- Assist customers across various store areas, including the sales floor and fitting room.
- Educate self and clients on merchandise, events, promotions, policy, and services.
- Drive loyalty by using product knowledge to enhance the customer experience.
- Demonstrate expert styling and brand knowledge, curious about all categories in the store.
- Assist in operational tasks: maintain selling floor, fill in stock, process new receipts, clean fitting rooms, return merchandise to other departments.
- Ensure audit compliance and Merchandise Protection Standards are met.
- Collaborate with store leaders and peers to meet goals and foster a positive team environment.
- Foster an environment of inclusivity and belonging amongst peers and clients.
- Maintain professionalism, follow work schedule, and adhere to personal presentation standards.
Requirements- Styling experience in luxury fashion and/or strong knowledge of trends and designer brands.
- Effective communicator with experience in creating meaningful connections with customers.
- Ability to maneuver around the sales floor, stockroom, and office and lift up to 30lb.
- Sales Associate or customer-focused experience preferred.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Technology proficiency and ability to operate a point-of-sale system.
- Motivated and results-driven with a proven ability to set and achieve sales goals.
- Role may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.
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