SummaryAs a Workshop Administrator at Cartier North America, you will be responsible for executing all administrative and logistic tasks for client services and stock maintenance. You will have the opportunity to cross-train and assist with tasks in other departments as needed for the business.
Responsibilities- Process all non-technical tasks for both client and stock repairs, including repair registration, audit, diagnosis, cost estimate creation, materials posting, parts delay management, billing, payment processing, transfers, and final invoicing.
- Manage logistics by receiving and shipping all inbound and outbound parcels, including domestic and international shipments, and coordinating courier pick-ups and drop-offs.
- Develop a deep understanding of the brand and products to convey Cartier heritage and values.
- Understand and comply with Cartier security and operational procedures.
- Uphold Cartier's image by maintaining a professional demeanor at all times in person, via email, and telephone.
Requirements- Associate or Bachelor’s degree.
- Experience in customer service or a related field with strong data processing skills.
- Proficiency in SAP or other customer service-related programs.
- Ability to work and prioritize tasks in a fast-paced and high-volume environment.
- Proactive personality with a positive and solutions-oriented attitude.
- Ability to work both independently and within a team environment.
- Excellent communication skills, both written and verbal.
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