Manager, CRM

As Manager CRM A|X Armani Exchange, you will be responsible in supporting the CRM Department for the USA, Canada, Brazil and Mexico for the Brand A|X Armani Exchange.

You will report directly into the Senior Director, CRM.

Description of Responsibilities:

• CRM Calendar development and management
• Work on creative presentations for CRM activities
• CRM collaterals for A|X Armani Exchange
• Gifting (Holidays, Autumns middle festival, Cny, ..)
• Digital tool (Digital catalogues, digital product pictures, ..)
• Invitations (specific projects, in-store moments, end of season sales)
• Suggested scripts
• Collaborate with HQ to place orders, manage local distribution from the warehouse to the stores, provide information to the stores (tracking numbers) and follow up
• Newsletter management
• Partner with HQ and local teams (retail and E-Commerce) to guarantee alignment
• Guarantee respect of deadlines
• Target definition
• Vic clients management
• Create timely periodical recaps for all Crm activities
• Monthly presentation of activities to be done in the following month
• Recap of the activities done in the previous month
• Liaise with General Managers to collect the list of clients targets by CRM actions to monitor results
• CRM Training to the stores for all brands focusing on CRM Culture, Systems, KPIs, Reports
• Manages daily ad-hoc requests from the stores
• Invoices and Budget management
• Roll out of the Loyalty program and Clienteling App once ready

Requirements:

• Bachelor’s Degree preferred
• Minimum 5 years of Retail CRM Experience
• Strong communications skills, verbal and written
• Proficiency with computer systems (Microsoft Office)
• Extremely agile to an ever-changing environment
• Ability to multitask and handle projects in a high-pressure environment
• Excel Skills are a must
• Full Time, salaried position
• Advanced business acumen and analytical skills; ability to control financial metrics required to achieve profit objectives
• Team player able to work effectively and collaboratively across all departments to meet goals and deadlines