A Sales Supervisor assists the General Manager and Assistant General Manager in driving the business with an emphasis on running the sales floor. Reports to the General Manager.

Core Responsibilities:

Drive for Results

• Ensures that the highest level of customer service is provided in the store.
• Communicates and successfully promotes programs aimed at increasing business.
• Sets an example with constant customer interaction on the selling floor and accountability for personal sales results while maintaining a minimum Sph (sales per hour) goal.
• Ensures all employees are trained and developed in product knowledge, Armani selling techniques, and loss prevention.
• Frequent one-on-ones are conducted to ensure Associates Sph goals are achieved.

Merchandising

• Manages a collection within the store to ensure strong sales results are being driven through the successful implementation of all company merchandising guidelines.
• Utilizes analytical skills in order to make strategic merchandising moves on a weekly basis based off of business reports and sell through.
• Ensures the replenishment systems are followed and the store standard expectations are consistently met.

Human Resources

• Resolves all HR issues in a timely and effective manner, partnering with the HR Department when necessary.
• Enforces all company policies and procedures.

Operations

• Works in conjunction with the General Manager and Associate Sales Manager in managing all areas of the daily operations of the store.
• Ensures that the sales floor is adequately staffed and supervised.
• Ensures all paperwork is completed promptly with attention to detail.

Stock

• Maintains efficient systems for receiving stock shipments, transfers, markdowns, and handling of defective merchandise.
• Communicates all inventory issues to the appropriate parties.
• Assists in genera housekeeping duties within the store.

Loss Prevention

• Ensures all cash handling and Lp policies and procedures are consistently enforced.
• Ensures store’s profits are maximized through effective inventory control.

Qualifications:

• 2+ years of previous retail sales experience including a minimum of 1 year of retail management experience. Must have experience with operations, merchandising, sales, and stock activities.
• Excellent communication & interpersonal skills.
• Ability to multi-task and meet tight deadlines concurrently.
• Ability to understand budgets, sales, hourly goals, and allocations.
• Open availability and able to work a flexible schedule including holidays, nights and weekends.