Selling Manager

Position Overview

As the Selling Manager, you will contribute as a member of the Store Management team by executing strategic plans to ensure a profitable business. Success is achieved through championing new ways of selling tools and executing daily/weekly business objectives by assigning and managing tasks, goals and priorities for the sales associate team.

Essential Duties & Responsibilities

• Support Store Management in analyzing business trends and with the execution of business initiatives for your store location
• Understand and communicate sales and profit performance tools and resources to the store team
• Execute a consistent customer experience aligned to RL brand expectations and the store vision by handling customer complaints and resolving customer service issues
• Support the store client development strategy by conducting community outreach in your market
• Participate in the recruitment and interview process as needed, supporting Store Management to build and develop a team with the customer at its core, who can deliver the store vision
• Engage in talent development conversations by providing feedback and coaching to the store team
• Support in team training initiatives
• Provide ongoing feedback to Store Management on team successes and opportunities as well as product category opportunities or needs
• Maintain exceptional productivity standards through upholding processes and store execution, including supporting with inventory control and operational management
• Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business results
• Uphold all company policies and procedures
• Ensure sales floor and all store standards exceed expectations at all times
• Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas

Experience, Skills & Knowledge

• College Degree or equivalent a plus
• Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Business acumen
• Strong planning and prioritization/time management skills