Store Manager

Position

Celine is a fast-growing French and Leather-Goods Couture House that belongs to LVMH group driven by a new holistic and creative project led by Hedi Slimane, its Artistic, Creative and Image Director.

Celine’s ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, agile and passionate personalities who are eager to evolve in a demanding environment.

Celine is looking for a Store Manager to join its Nordstrom Vancouver Boutique in Canada.

You will be an expert on Celine product, process and systems knowledge and be able to serve as a role model of knowledge for behaviors for customer service.

Your Impact

Business Vision:

• Create the vision and tone for the store while at the same time driving a highly successful and profitable business
• Strong leadership presence – serve a proactive mentor, teacher and problem solver
• Instill a collaborative team oriented relationship among the categories
• Organize activities, meetings and priority of actions for the store as a whole and each category. Ensure that there is a balance between operational efficiencies (KPIs), service and customer experience, and that there is consistency across the store

Store Performance:

• Performance monitoring by reviewing sales weekly of each category
• Take action to correct deficiencies inclusive of visual merchandising to maximize business growth
• Develop and evolve standardized staffing model
• Comprehensive analysis of Mystery Shop reports with particular attention to Open Questions, Additional Sales & CRM Activities
• Create a process to review the CRM strategy and define requirements/expectations as well as performance measures. Monitor the performance to ensure efforts will serve to maintain and grow customer relationships
• Work closely with the Retail Director and provide continual input on Front of House/Back of House opportunities to capitalize on sales and improve customer experience (displays, traffic patterns, etc.)

Team Development and Coaching:

• Partner with Director of Retail to identify/develop relevant trainings
• Consistently review the level of current customer service offered and practiced; identify opportunities to emphasize service with product knowledge from a store perspective
• Ensure on the spot coaching is practiced by all members of management while leading the sales floor
• Utilize and practice consistent application of the progressive discipline process

Human Resources:

• Implement retention initiatives and collaborate with Human Resources to provide developmental opportunities
• Develop succession plan by identifying and developing internal people with the potential to fill key positions in the store. As well as cultivate awareness of the external talent in the market to build bench internally and externally
• Oversee staffing and recruiting function for non-exempt (Sales Associates, Stock) and exempt (Assistant Managers), in close cooperation with Human Resources; responsible for personnel matters including hiring and termination
• Identify individual and team training needs; create and implement regular training sessions; ensure that the Celine training program is strictly adhered to and implemented in the store; work on career path initiatives to promote from within and provide mobility opportunities for staff

Profile

Keys For Success

Experience:

• 10+ years experience in a retail setting with emphasis on store management, preferably in a luxury setting.

Competencies:

• Desire to work in a retail setting, with a focus on management
• Passion for luxury product with an appreciation for design
• Tech Savvy – ability to learn and utilize various software programs
• Service orientation and customer focused
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays