After Sales Service Associate - South Coast Plaza

As an After Sales Service Associate at Hermès South Coast Plaza, you will play a crucial role in providing exceptional after sales service to clients in a luxury retail environment. You will be responsible for managing customer-owned merchandise repairs, ensuring a seamless process from intake to final delivery, and maintaining high standards of client satisfaction.

• Receive and oversee customer-owned merchandise repairs, analyzing products and identifying repair needs.
• Communicate repair processes, timelines, and costs to clients, ensuring clarity and understanding.
• Complete repair forms accurately, including contact information, pricing, and procedures.
• Consistently follow up with clients on repair status and ensure timely communication.
• Log and process repairs using existing systems, ensuring accuracy and efficiency.
• Examine completed repairs for quality and prepare items for client return.
• Process repair transactions and liaise with the back of house team as needed.
• Participate in product training to enhance knowledge and service quality.
• Adhere to company compliance and security procedures throughout the repair process.
• Provide coverage in the boutique location as needed.

• 0-3 years of experience in after sales, luxury, manufacturing, or technical product environments preferred.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent communication skills, both written and verbal.
• Ability to handle difficult situations with diplomacy and discretion.
• Attention to detail and accuracy in all tasks.
• Flexibility and adaptability in a fast-paced environment.
• Knowledge of French language is a plus.