SummaryAs an After Sales Service Associate at Hermès South Coast Plaza, you will play a crucial role in providing exceptional after sales service to clients in a luxury retail environment. You will be responsible for managing customer-owned merchandise repairs, ensuring a seamless process from intake to final delivery, and maintaining high standards of client satisfaction.
Responsibilities- Receive and oversee customer-owned merchandise repairs, analyzing products and identifying repair needs.
- Communicate repair processes, timelines, and costs to clients, ensuring clarity and understanding.
- Complete repair forms accurately, including contact information, pricing, and procedures.
- Consistently follow up with clients on repair status and ensure timely communication.
- Log and process repairs using existing systems, ensuring accuracy and efficiency.
- Examine completed repairs for quality and prepare items for client return.
- Process repair transactions and liaise with the back of house team as needed.
- Participate in product training to enhance knowledge and service quality.
- Adhere to company compliance and security procedures throughout the repair process.
- Provide coverage in the boutique location as needed.
Requirements- 0-3 years of experience in after sales, luxury, manufacturing, or technical product environments preferred.
- Strong computer skills, including proficiency in Microsoft Office.
- Excellent communication skills, both written and verbal.
- Ability to handle difficult situations with diplomacy and discretion.
- Attention to detail and accuracy in all tasks.
- Flexibility and adaptability in a fast-paced environment.
- Knowledge of French language is a plus.
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