Customer Service Representative - The Shops at Mission Viejo

As a Customer Service Representative at The Shops at Mission Viejo, you will be dedicated to providing exceptional customer service and resolving issues efficiently. You will play a key role in ensuring a seamless and friendly experience for all customers.

• Assist customers with various transactions in a seamless and friendly manner.
• Demonstrate expertise in all store technologies.
• Inspire trust and foster positive team relationships.
• Defuse customer situations and provide timely resolutions.
• Ensure security and privacy of customer information through education and compliance.
• Motivate others to adopt initiatives like the Nordstrom Rewards program.

• Ability to build effective relationships with customers, peers, and leadership.
• Proficiency in operating systems such as MS Windows, iOS, and Android.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Accountability, initiative, and a high level of ownership.
• Flexibility to work a schedule based on department needs.