After Sales Service Coordinator

The After Sales Service Coordinator handles service and administration tasks related to the repair and maintenance of Breitling watches in an efficient and effective manner. The coordinator handles calls and emails from new and existing customers, authorized retailers, and internal employees regarding a variety of requests. They use excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.

• Communicate with customers through various channels maintaining a positive, empathetic, and professional manner.
• Provide written responses to customers' inquiries via email.
• Identify customer’s needs, clarify information, take ownership of every scenario, and deliver first call resolution.
• Keep records of all conversations in our database in a comprehensible way.
• Keep in constant communication with various departments to ensure accurate information and adequate turnaround of repairs.
• Meet personal and team qualitative and quantitative targets.
• Work to maintain and build upon the strong relationship with customers by taking the extra mile.
• Ensure compliance with company standards and procedures.

• 2+ years in a contact center, customer service environment, retail, or an equivalent combination of education and experience.
• Enthusiasm and passion for the luxury environment.
• Must display a high level of maturity, poise, sound business judgment, and change management to work with luxury and exceptionally demanding clients.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• Quick learning ability to absorb extensive information on our brand’s history and products.
• Confidence and technical agility to learn and use multiple applications and systems.
• Adapt to new challenges quickly and with a positive, team-player attitude.
• Excellent verbal and written communication skills along with active listening.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; use reason in complex situations.