SummaryAs a Client Service Coordinator at Vacheron Constantin in New York, you will play a crucial role in enhancing the after-sales service experience across regional boutiques. Your focus will be on operational excellence and customer satisfaction, ensuring the luxury brand's commitment to exceptional service standards.
Responsibilities- Ensure a world-class after-sales service journey, driving customer satisfaction, retention, and loyalty through seamless processes.
- Work closely with boutique and CRC teams to ensure proper re-engagement with non-satisfied CS clients, implementing corrective actions based on NPS insights.
- Act as the primary liaison between boutiques, the Repair Technical Center, and Headquarters, facilitating efficient communication and service coordination.
- Assist in the implementation of new customer service initiatives and procedures related to after-sales services.
- Manage the end-to-end processing of strap orders, ensuring timely fulfillment and delivery.
- Supervise all inbound Carnet-related shipments, coordinating with customs and logistics partners.
- Support key administrative functions related to transactional activities, financial compliance, operations, logistics, and inventory control.
- Track key performance indicators including CS Net Promoter Score, generating reports to assess service efficiency and customer satisfaction trends.
Requirements- 3-5 years of experience in customer service or after-sales support, preferably in the luxury or retail industry.
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- Proficiency in customer service software, CRM systems, and basic logistics management tools.
- Excellent verbal and written communication skills.
- Strong organizational, problem-solving, and customer relationship management skills.
- Flexibility to work extended hours and travel as required.
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