After Sales and Client Services Coordinator

The After Sales and Client Services Coordinator will play a crucial role in supporting all aspects of after sales and client services. This position involves enhancing personalization offers, supporting the launch of new services, and assisting stores with after sales inquiries. Reporting directly to the Senior Manager of After Sales and Client Services, the coordinator will ensure a seamless experience for clients both in-store and remotely.

• Partner with After Sales Manager and store staff to resolve client issues and address product quality concerns.
• Support the Senior Manager with After Sales training, including creating presentations and sharing morning briefs in stores.
• Assist in identifying and validating new local repair vendors, including site visits and vendor test reviews.
• Participate in monthly workshop calls and compile meeting notes for the team.
• Analyze service excellence results and work with the Senior Manager to deliver results to stores.
• Support the uniform dispatch process from data gathering to delivery, collaborating with partners in Paris as needed.
• Aid in the launch and execution of After Sales and Client Services projects.
• Provide regular updates to VP and Senior Manager on delegated tasks, ensuring timely follow-up and anticipating department needs.
• Conduct competitive research on relevant After Sales and Client Service topics.

• Bachelor’s degree preferred.
• 1-2 years of experience in a similar role or environment.
• Strong planning and organizational skills with attention to detail and priority for deadlines.
• Ability to multi-task and remain flexible in high-stress situations.
• Resourceful problem-solving skills and enthusiasm for the role.
• Self-starter with the ability to work independently.
• Strong work ethic and team player mentality.
• Flexibility to travel as needed.
• Proficient in negotiation skills.
• Proficiency in Microsoft Excel and PowerPoint.