After Sales Coordinator - 57th Street

As an After Sales Coordinator at the 57th Street New York Flagship, you will play a crucial role in ensuring exceptional client service and managing operational responsibilities. You will be responsible for handling repair drop-offs and pick-ups, managing client expectations, and maintaining active communication with workshops.

• Assist clients at repair drop-off and perform initial assessments on repair possibilities.
• Manage client expectations by communicating repair details, conditions, and lead times.
• Enter detailed information in CASS and generate claims.
• Confirm completed repair requests at pick-up and process transactions.
• Maintain Open Claims Report and assist with inventory quality alerts.
• Quality check returned repairs and follow up with clients throughout the repair cycle.
• Process incoming and outgoing stock repairs in CASS and MMS.
• Coordinate shipping and receiving with clients and workshops.
• Collaborate with team members on client escalations and stock repairs.

• 2 years of experience in fashion or luxury client services.
• Strong client service mindset and excellent communication skills.
• Ability to work collaboratively in a team environment.
• Proficiency in MS Word, Excel, and PowerPoint.
• Bachelor's degree preferred.
• Foreign language skills preferred but not required.