Customer Service Coordinator

The Customer Service Coordinator will support the E-Commerce team at Buccellati, managing digital customer service and interfacing with clients. This role involves monitoring and fulfilling sales orders and returns, and collaborating closely with logistics and customer service teams under the guidance of the Logistics Manager.

• Interface with clients via email or telephone, ensuring high-level customer service.
• Handle inbound calls and emails, greeting customers professionally.
• Provide written responses to customer inquiries regarding packages, returns, repairs, and more.
• Process and complete all orders and returns on the E-Commerce Platform.
• Support implementation and workflows to optimize customer service efficiency.
• Address special demands or complaints and monitor the Maison inbox daily.
• Follow up with stakeholders to ensure requests are addressed.
• Conduct customer feedback analysis to identify improvement areas.
• Handle return and refund processing efficiently.

• 1-3 years of experience preferred.
• Ability to convey the luxurious side of Buccellati through expression and attitude.
• Experience in luxury retail, with E-Commerce experience as a plus.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office; Salesforce and SAP knowledge are a plus.
• Comfortable with digital platforms and quick to learn new ones.
• Strong organizational skills and ability to sit at a computer for extended periods.
• Entrepreneurial spirit to help build Customer Service and E-Commerce.