SummaryAs a Client Experience Coordinator at Cartier Hudson Yards, you will play a crucial role in delivering exceptional client experiences and supporting the boutique's client experience strategy. You will work closely with boutique management to ensure seamless and memorable experiences that foster brand loyalty.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality throughout client visits.
- Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences and assist sales associates with appointment preparation.
- Facilitate seamless client experiences by assisting with various front-of-house and back-of-house activities.
- Provide recommendations and personal services, including directions, reservations, and entertainment requests.
- Support phone duties, including incoming calls and appointment setting.
- Optimize boutique environment by managing traffic flow and maintaining visual standards.
- Assist with inventory control processes and boutique supply inventory management.
- Develop brand knowledge and comply with security and operational procedures.
- Contribute to a positive and productive boutique environment through teamwork and collaboration.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings as needed.
- Strong analytical, organizational, and interpersonal communication skills.
- Ability to handle multiple tasks simultaneously with accuracy and precision.
- Collaborative approach with a "can do" attitude and passion for learning.
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