SummaryAs a Coordinator in the Client Relations Center at Hermès, you will be instrumental in supporting the Hermes.com business by providing expert assistance to clients via phone, email, and live chat. This role is crucial in maintaining exceptional customer service standards and ensuring a seamless omnichannel experience for our clients.
Responsibilities- Answer client inquiries via phone, email, and live chat with impeccable communication skills.
- Demonstrate product knowledge and convey the Hermès style, values, and vision.
- Resolve client issues and inquiries promptly and efficiently.
- Place and follow-up on online orders, addressing any delivery issues.
- Collaborate with internal partners to exceed client expectations.
- Maintain confidentiality and adhere to company policies for data protection.
- Offer tailored solutions and recommendations to customers.
- Foster long-term customer loyalty through exceptional service.
Requirements- 1-2 years of experience in a call center or customer service role.
- Strong verbal and written communication skills.
- Experience in luxury retail, hospitality, or high-end customer service.
- Familiarity with CRM systems and call center software.
- Proficiency in Microsoft Excel and Word.
- Ability to multitask and solve problems efficiently.
- High level of attention to detail and service excellence.
- Multilingual skills are a plus.
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